Frequently Asked Questions

We offer a wide variety of jewelry, including necklaces, bracelets, earrings, rings, and anklets. Our collections feature pieces made from different materials such as sterling silver, gold, rose gold, stainless steel, and precious stones.

We accept a variety of payment methods, including major credit cards (Visa, MasterCard, Vpay), PayPal, and other secure payment options. All transactions are processed securely to ensure your personal information is protected.

If you receive a damaged or defective item, please contact our customer service team immediately. We will arrange for a replacement or refund as quickly as possible. Please provide your order number and a photo of the damaged item for faster processing.

Yes, we ship worldwide. Please note that international shipping fees and delivery times will vary depending on the destination country. Customs duties and taxes may also apply, which are the responsibility of the customer.

Shipping times vary depending on your location. For domestic orders, delivery typically takes 2-7 business days. International orders may take 7-21 business days. We provide tracking information for all orders so you can monitor your shipment's progress.

Items must be returned within 14 days of receiving your order, in their original condition and packaging. Please note that earrings cannot be returned due to health and safety reasons. The customer is responsible for return shipping methods and any associated costs. Additionally, sale items are non-refundable if returned due to a change of mind. For more details, please visit our Returns & Exchanges page.

To maintain the quality and longevity of your jewelry, we recommend storing your jewelry in a cool, dry place, preferably in the pouch or box provided. Regularly clean your jewelry with a soft cloth to maintain its shine.

Yes, we offer a 3-month warranty on all of our jewelry pieces. This warranty covers manufacturing defects such as broken clasps, loose stones, or faulty links. It does not cover damage caused by improper use, accidents, or normal wear and tear. If you believe your item has a defect covered by our warranty, please contact us with your order details and a photo of the issue, and we will assist you with the repair or replacement process.

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